Scope of these terms
These terms govern the relationship between you (the "Customer") and Homeshift (the "Company") in respect of our moving and relocation services. By booking a move you confirm that you are at least 18 years old and have the legal capacity to enter into a contract.
Liability and insurance
Homeshift is fully insured, and every job carries basic liability cover as standard. That cover is limited to the total amount paid for the services rendered, which for a high-value item is usually less than the item is worth. We recommend full-value protection for anything valuable, fragile or irreplaceable; it is a fixed premium and it is declared at booking, not afterwards.
1. Estimates
Homeshift gives estimates based on the survey and on what the customer tells us is moving. A quote is non-binding unless it says on its face that it is binding.
2. Final pricing
The final price reflects the services actually rendered, the volume moved, the distance and any extras requested on the day. We will tell you before proceeding if anything changes the estimate.
3. Accurate information
The customer agrees to give accurate and complete information about the move: what is being moved, anything needing special handling, and the access at both the pickup and the delivery address.
4. Accessibility
The customer must ensure both premises are accessible on the scheduled date, with parking available and nothing obstructing the route the crew has to carry through.
Cancellation and rescheduling
Plans change, so our policy is deliberately flexible. Cancel at least 48 hours before the booked date and there is no fee. To reschedule, tell us as early as you can and we will move you to the next date that suits, subject to availability. Timely notice is what lets us fill the slot and keep prices where they are for everybody.